How Ascend uses automation to efficiently scale HRM across its client base

At a Glance

Ascend leveraged usecure's automated platform to enhance cyber security across its client base. The integration of usecure's comprehensive suite, including automated training and phishing simulations, allowed Ascend to efficiently manage human risks.

Features like Auto Enrol and AutoPhish reduced administrative tasks, ensuring effective and engaging security awareness among users. This strategic move enabled Ascend to reinforce its commitment to providing robust IT solutions.

• Ascend automatically enrolled and trained hundreds of end users with minimal setup.
• The use of AutoPhish and AutoEnrol features led to higher user engagement.
• Customised reports and insights allowed for real-time tracking of user progress.
• Achieved scalability / efficiency by ensuring only active seats were billed monthly.

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The Challenge

Ascend is an MSP focused on consulting, cloud computing, infrastructure design and dynamic IT support. They faced the challenge of protecting a growing client base from cyber threats, recognising how human error exposed systems to risk and how severe the consequences of a breach could be.

Finding an effective and scalable solution to bolster human risk management became paramount to maintain their commitment to doing the right thing in the IT sector.

“The shutdown of our clients’ operations to combat a malware infection – or even worse, a breach leading to loss of customer data – could result in serious damage to our clients’ businesses and reputation.” — Jason Roper, Owner

The Solution

usecure makes it easy for MSPs to address their clients’ human risk

As important as training end users on security is, it has the potential to become a major time drain for an MSP. The MSP model is all about automating inefficient tasks and splitting time wisely between clients, and the last thing an MSP wants to do is waste hours researching training material from multiple sources and troubleshooting end user issues with accessing it.

usecure makes human risk management easy for MSPs. The security awareness training, simulated phishing, dark web breach scanning and policy management products sit neatly together in one highly-automated platform that allows an MSP to start addressing their clients’ human risk in just a few clicks. uService, the dedicated MSP portal, allows MSPs to easily add and manage each of their clients in a separate, secure tenant with both Microsoft 365 and Google Workspace integration.

To Jason, it was both the MSP-focused approach and intelligent automation features, as well as the range of high-quality video training across all core information security and compliance areas that gave usecure the edge over its competitors.

The Results

usecure effortlessly scales HRM over 100s of end users

Using the built-in Microsoft 365 integration and the usecure automation settings, Ascend has configured all new end users on their clients to automatically populate into the usecure app and receive their first security awareness training courses and phishing simulations as soon as they are uploaded.

With the usecure Report Hub, both the team at Ascend and their clients’ managers receive scheduled custom reports that show how their workforce is progressing through their training courses and performing on their phishing tests. The reports also flag any users that have had details associated with them compromised on the dark web, or have missing policy signatures.

How They Did It

Ascend makes use of usecure’s intelligent automation features

• Auto Enrol: One-click security awareness training programme covering all core security topics, delivered monthly.
• AutoPhish: Automated phishing simulations with randomised, real-life templates.
• Microsoft 365 / Google Workspace sync: Automated user import and management.
• Report Hub: Customisable, scheduled reporting for admins and clients.

The engaging video courses and phishing simulations based on real-life scams have greatly increased reported knowledge of information security and compliance topics among end users. The intelligent automation provided by the usecure platform has meant that this has only required minimal set-up for each new client Ascend has brought onto the program.

Licensing is flexible, with only active seats billed monthly, helping Ascend scale HRM profitably across its growing client base.

Call to Action

Secure your clients with a hands-off HRM solution.
With usecure, MSPs can scale HRM efficiently while keeping admin minimal. End users receive the most up-to-date training content, while MSPs only pay for active seats.

👉 Grab a free NFR license and test usecure internally.