David Reed
https://techwyse.co.uk/
10-50
IT Services and IT Consulting
Hatfield Broad Oak, Essex, UK
1990
At a Glance
TechWyse, an Essex-based managed service provider (MSP), improved internal and customer-facing cyber awareness by adopting usecure’s Human Risk Management platform. By delivering engaging, UK-relevant training, realistic phishing simulations, and automated policy management, TechWyse strengthened its overall security posture while gaining clear, reportable insight into user behaviour.
Key outcomes
- 99.4% phishing resilience (0.6% compromise rate across 692 simulations)
- 94% average training score across 598 completed courses
- High policy engagement and completion: 98% across 252 policies sent
- Latest campaign cohort: 100% started, 100% completed
About TechWyse
Founded in 1990, TechWyse provides IT support, consultancy, and managed services to organisations across Essex and the wider UK. As an MSP, TechWyse helps customers reduce downtime, improve resilience, and manage cyber risk through proactive, ongoing support.
The Challenge
Improving Awareness, Compliance and Audit Preparedness
TechWyse needed to strengthen user education and simulated phishing across its organisation and customer base. Previous suppliers’ phishing templates and training were largely US-centric, making them feel irrelevant and often easy for UK users to spot. In some cases, this reduced trust in the programme and led to lower engagement.
Training content also struggled to capture attention, limiting participation in awareness initiatives. As an MSP responsible for improving security outcomes and demonstrating value to clients, TechWyse needed a solution that was engaging and UK-relevant, easy to manage at scale, and backed by centralised reporting to evidence progress over time.
The Solution
TechWyse implemented usecure’s Human Risk Management platform across its organisation, using it as both an internal security awareness solution and a framework for improving customer cyber posture.
What TechWyse rolled out
- Automated security awareness training
Engaging, bite-sized training delivered on a consistent schedule, with clear completion tracking and scoring. - UK-specific phishing simulations
Realistic, regionally relevant phishing campaigns designed to reflect genuine threats faced by UK users. - Policy management and sign-off
Streamlined distribution and tracking of security and compliance policies for internal staff and customer users. - Centralised management and reporting
A single view of engagement, performance, and risk to support internal review and customer reporting.
The Results
Following rollout, TechWyse achieved strong engagement and measurable improvements across training, phishing resilience, compliance, and overall risk posture.
- 598 courses completed (94% average training score)
- Latest campaign cohort: 100% started, 100% completed
- 99.4% phishing resilience across 692 phishing simulations delivered
- 252 policies distributed (98.0% completion rate)
How They Did It
TechWyse ran a consistent programme combining training, phishing simulations, and policy sign-off into a single workflow. Engaging training content improved participation and scoring, while UK-relevant phishing simulations reinforced learning and provided ongoing behaviour testing.
Centralised reporting helped TechWyse track engagement and risk trends across users and groups, identify where reinforcement was needed, and review data with customers to report on improvements in their overall cyber security posture. Policy acknowledgement could be managed and evidenced centrally.