April brings a new course on help desk social engineering, refreshed phishing content, a new MSP customer story, and platform updates focused on stronger access control, smoother admin, and better partner experience.

This month’s highlights: Technica Solutions customer story

This month’s spotlight is a new MSP customer story featuring Technica Solutions.

Craig Fisher, CEO of Technica Solutions, faced a challenge many MSPs will recognise: clients understood security risks, but still hesitated to invest in awareness training. So Technica took a different approach, deploying usecure across its client base and absorbing the cost themselves.

What followed changed the way they approached client conversations and wider security sales.

In the video, Craig shares:

• why clients often refuse to pay for security awareness training
• the real breach that helped force a new approach
• how phishing and user risk data changed customer conversations
• how that visibility supported wider security upsells
• why the free model delivered commercial value beyond the platform cost

For MSPs looking for a stronger way to demonstrate risk, support EBR conversations, and create more informed security discussions, it is a practical example worth watching.

Watch Craig’s story

New training and content

Help Desk Social Engineering

This month’s main course release is Help Desk Social Engineering.

Help desk teams are increasingly being targeted by threat actors trying to manipulate support staff into granting unauthorised access. This course explores how these attacks work, why they are increasing, and what organisations can do to reduce the risk.

It covers:

• what help desk social engineering is
• how these attacks typically unfold
• why this attack method is growing
• the consequences of a successful breach
• how security leaders can strengthen defences
• best practices help desk teams should follow consistently

Translations

We have also released translated Synthesia versions of LLM Data Exposure and LLM Hallucinations for Synthesia-only languages.

New language coverage includes:

• Estonian
• Hungarian
• Khmer
• Latvian
• Lithuanian
• Norwegian
• Slovenian
• Thai
• Vietnamese
• Welsh

Auto-enrol refresh

The following courses have been updated with 10 new questions:

• Phishing
• Clear Desk Policy
• Data Breaches

We have also added a new interactive activity to the Phishing course, designed to help users identify warning signs in a sample phishing email.

Available in English, AU, and US only.

⚡ Enrol your users from the Course Library

Enablement spotlight: The Human Hack podcast

This month’s enablement spotlight is the latest episode of The Human Hack.

In this episode, Damien Harrison from Bondgate IT shares practical lessons on leadership, hiring, accountability, and building a healthier MSP culture. The conversation covers how culture forms, how management decisions shape team performance, and why strong internal habits matter as MSPs grow.

It is a useful watch for MSP leaders looking beyond tools alone and thinking more broadly about team performance, leadership, and operational maturity.

Watch the episode

Platform updates

This month’s platform updates focus on smoother admin workflows, clearer reporting, and practical quality improvements across the platform.

• Smoother admin workflows: several key settings screens now reflect saved changes more consistently, reducing friction for admins managing day-to-day updates
• Improved session handling: updates to session authentication help reduce disruption when system errors occur
• Better reporting exports: companyId has been added to Accounts Overview report exports
• MSP website widget fix: the embedded risk report sign-up widget now loads correctly on MSP websites
• Additional quality fixes: smaller updates this month include simulation workflow fixes, localisation improvements, login fixes, image display corrections, and clearer Gap Analysis notification copy

This month’s releases focus on practical customer value: new awareness content for a growing attack method, stronger proof for MSP conversations, useful enablement content, and platform updates that improve control, reliability, and day-to-day management.

That’s April wrapped. More updates next month across training, enablement, and platform improvements.