Start Tech cut full client deployment from days to under an hour

At a Glance

Start Tech, an NCSC Assured managed service provider (MSP), improved the efficiency, adoption, and visibility of its security awareness service by moving to usecure’s Human Risk Management platform. By reducing deployment from days to under an hour, Start Tech freed up valuable engineering time while increasing customer adoption and engagement across training, phishing, policy management, and dark web monitoring.

Key outcomes

• Full client deployment reduced from a couple of days to under one hour
• 60%+ customer adoption, making security awareness Start Tech’s second most-adopted service
• Engineering time redirected from configuration to customer adoption and risk
• Strong customer engagement, including employees displaying training certificates in their offices

About Start Tech

Start Tech is an NCSC Assured managed service provider based in Shrewsbury, with around 70 clients and 25 years in business. The company provides IT and cyber security services with a focus on helping customers take a more proactive approach to managing technology and security risk.

The Challenge

Reducing Configuration Time and Improving Customer Engagement

Start Tech’s previous security awareness platform delivered the required functionality, but managing it demanded significant engineering time.

Phishing cycles and training campaigns required ongoing configuration, meaning the team spent more time managing the platform than reviewing the security information it produced.

“We actually spent our time configuring that more so than looking at the important part.”

The impact went beyond operational efficiency. Engineers were spending hours each week on configuration, taking valuable time away from supporting and protecting customers.

“We were definitely in the hours of week to kind of get it to where we needed to, which as we all know, engineers time is incredibly valuable.”

That lack of confidence in the platform also affected customer engagement. Start Tech found itself talking less about security awareness because the team was not confident enough in what the previous solution was delivering.

As a result, training risked becoming a tick-box activity rather than a visible and valued part of the managed service.

The Solution

Start Tech moved to usecure to simplify the delivery of security awareness while giving the team more time to focus on customer adoption, risk, and service value.

What Start Tech rolled out

• Simplified security awareness management
  usecure reduced the amount of configuration required to run campaigns, allowing the team to focus on the security outcomes and insights that mattered rather than continually adjusting platform settings.
• Faster client deployment
  A full customer deployment that previously took a couple of days can now be completed in less than an hour. The time saved is instead spent helping customers adopt and engage with the service.
• Training, phishing, policy, and dark web monitoring
  Start Tech can expand the service through additional capabilities including uPolicy for policy management and uBreach Pro for managed dark web monitoring, all under one Human Risk Management platform.
• Ongoing partner support
  Regular engagement across technical, sales, and marketing teams helped Start Tech treat usecure as a strategic partner rather than simply another software supplier.

“We're looking for a true partnership and the engagement we got from the very beginning really showed what type of partnership it would be.”

The Results

Following the move to usecure, Start Tech significantly reduced the operational effort required to deliver security awareness while increasing adoption across its customer base.

• A complete customer deployment fell from a couple of days to less than one hour.
• Security awareness became Start Tech’s second most-adopted service, reaching more than 60% saturation across its client base.
• Engineering time previously spent configuring campaigns is now focused on customer adoption and risk.
• Customer engagement became visible outside the platform, with employees printing and displaying training certificates and even creating competitions around completing them.

“The certificates you get from doing the training videos, they would be printed on the wall.”

How They Did It

Start Tech simplified the operational side of security awareness so its team could spend less time configuring software and more time helping customers engage with the service.

The faster deployment process made it easier to introduce usecure across the customer base, while training and phishing provided an ongoing security awareness programme customers could see and participate in.

Start Tech also expanded the service beyond training through policy management, dark web monitoring, and Human Risk reporting, creating additional opportunities for account managers to discuss cyber risk and introduce new services under the same platform.

The result is a security awareness service that is easier for Start Tech to deliver, easier for customers to engage with, and more visible as part of the wider managed cyber security relationship.

“For us, it's about taking IT and cybersecurity seriously.”

“I would 100% recommend usecure because of the value from the platform at the price point that they also offer it at.”

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