At a Glance
Coegi Cloud is a Gothenburg MSP operating since 2004, part of the 18-company Nest IT Group, serving around 400 clients across professional services, hospitality, retail and transport. Director of Sales Patrik Kekonius can prove usecure's effect without a survey — because half his client base is the live control group.
Key outcomes
- Zero phishing, policy and course tickets from the usecure half of Coegi's base; the rest still call in
- 350+ users on usecure every day
- A client deployed in about an hour — by a non-technical sales lead
- usecure sits inside every Coegi digital-workplace package, entry level included
The Challenge
The phishing that used to be a joke now looks like your CEO
In the Nordics the early phishing was copied from English attacks and machine-translated so crudely that nobody was ever going to fall for it. The emails arrived in broken Swedish, about a parcel nobody expected, and clients just laughed. Nobody clicked.
Then the joke stopped. The emails turned sophisticated and localised, and now they look like they come from Microsoft or the client's own CEO. The goal shifted too, from ransomware to identity theft.
“They're not hacking into our customers' environments. They're actually logging in, which means that it doesn't raise any alerts.”
“It's a pretty scary landscape out there.”
The Solution
One platform both the technicians and the users actually liked
Coegi went looking for something to automate security awareness training, and Patrik trusts people over search engines, so he asked a distributor and landed on usecure. What sold him was the ease of use, and the fact that it worked on both sides at once: technicians liked it, and so did the end users.
What made that matter is that Patrik is not the technical one — he is in sales. Yet he could deploy a new client himself, wiring up the tenant connection so users onboard automatically and offboard the moment someone leaves.
“Remember I'm working as a sales manager, I'm not that technical, but even I can deploy a new customer.”
“I can't even remember if it took an hour. The whole platform is so self-explanatory.”
The Results
One half of the client base has stopped raising tickets
Put every Coegi client in one basket and pull out the ones on usecure. That group does not raise tickets any more — not about phishing, not about which policy tool to use, not about which course to take. The rest are still there, still calling. Reducing tickets is every MSP's dream, and here it is a visible, ongoing gap between two halves of the same book.
“They don't have any tickets anymore with regards to phishing attempts or what type of policy management tool that they should use or online courses to take.”
- Support tickets: clients calling in scared about phishing, policies and courses — now zero from the usecure half of the base
- Security awareness: word-of-mouth talks and a do-you-feel-secure PowerPoint, now automated, measurable training staff actually enjoy
- Deploying a client: a technical job that waited on technical people, now a non-technical sales lead onboarding a client in about an hour
- Policy sign-off: someone walking the office chasing signatures, now uPolicy gathering digital signatures and tracking compliance live
How They Did It
Easy on both sides, and priced to say yes
“The simplicity that usecure comes with made it a done deal for me.”
- One platform, both sides happy. Ease of use for the technicians and the end users at the same time, which almost never happens — and a non-technical sales lead can run it.
- More than phishing tests. uLearn courses with a gap analysis, uPhish simulations, uBreach dark-web and domain scanning, and uPolicy for digital policy sign-off.
- A price you build packages around. Wallet-friendly enough that usecure sits inside every Coegi digital-workplace package, entry level included.
Patrik's advice to MSPs
“I would definitely recommend them to contact usecure. Because what you get from usecure, price-wise, it's super friendly towards your customers' wallets and it gives them so much value.”
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