Infinity Group UK achieves 99% phishing resilience and cuts human cyber risk by 60% with usecure

At a Glance

Infinity Group UK, a leading managed service provider delivering IT solutions across the UK, significantly reduced its human cyber risk and strengthened staff vigilance against phishing attacks using usecure’s Human Risk Management platform.

By automating security awareness training, streamlining compliance processes, and delivering realistic phishing simulations, Infinity Group UK achieved:

• 99% phishing resilience (1% compromise rate across 513 simulations)
• Over 60% decrease in Human Risk Scores (from 565 to 223)
• 93% decrease in uPhish Risk Score (from 350 to 23)
• 91% average training score across 209 completed courses

Infinity Group UK provides IT support, consultancy, and managed services to organisations across the UK. Their expertise spans cloud solutions, cybersecurity, and IT infrastructure, with a mission to help businesses thrive through reliable and secure technology solutions.

The Challenge

Infinity Group UK wanted to strengthen staff cyber awareness, meet compliance requirements, and prepare for an ISO audit.

The key challenge was finding a solution that was easy to manage, automated, and capable of evidencing results for audits while improving staff resilience against phishing.

“We needed a platform that was easy to use, quick to roll out to all staff, and could help us measure and improve our human cyber risk. The ability to automate training and gain visibility into phishing resilience has been a real game-changer for us.” — Rory M., IT Infrastructure Manager

The Solution

To address these needs, Infinity Group UK implemented usecure’s Human Risk Management platform:

• Automated Security Awareness Training – Staff completed 209 training courses with an average score of 91%.
• Phishing Simulations – 513 simulations delivered, with only 1% compromised, driving phishing resilience up to 99%.
• Risk Reporting – Real-time visibility into human cyber risk, including detailed uPhish and overall company scores.
• Automation – Training, simulations, and reporting streamlined to save time and reduce manual administration.

The Results

Infinity Group UK rapidly achieved measurable improvements:

• Over 60% reduction in Human Risk Score (from 565 to 223)
• 93% decrease in uPhish Risk Score (from 350 to 23)
• 99% phishing resilience (513 simulations, 1% compromised)
• 91% average training score across 209 completed courses

“The automation features save us time, and being able to understand our human risk at a glance is invaluable. The variety of reports available on the platform has also been a key benefit.”

These improvements strengthened Infinity’s internal security posture and reinforced confidence in their ability to protect client organisations — a critical responsibility for every MSP.

How They Did It

Infinity Group UK used usecure’s platform to deliver regular, monitored staff training and phishing simulations across the business.

Employees engaged with security awareness courses, completing 209 modules with an average score of 91%. Phishing simulations tested their ability to spot real-world threats — resulting in only 1% of simulated attacks being compromised.

Automation features ensured campaigns were consistent with minimal admin effort, while reporting tools provided clear visibility of company-wide risk. These initiatives directly contributed to a 93% reduction in uPhish scores and over a 60% drop in Human Risk Score.